Friday, February 8, 2008

"COLLABORATIVE PROBLEM SOLVING"

"Negotiation is a basic means of getting what you want from others.It is back-and-forth communication designed to reach agreement when you and the other side have some interests that are shared and others that are opposed."
---------- Roger Fisher

The quote reminded me of JATRA-2008, where everyone fought for the championship and in the process we had so many differences and diverse interests. We had to solve so many problems. Unless we live in total isolation, we are, by necessity, involved with problem solving and negotiating with others at some level as a regular part of our lives. Out of habit and lack of knowledge about alternative strategies we try to solve problems by stating, and sticking to, our position.In a conflict, one side states what they want ("I want my opponent to be defeated in the game") and the other side states their position ("Your team should get a second position"). The goal becomes trying to convince the other side of the rightness of their “position”.Problem Solving from Positions is Limited Because

1. It can be inefficient
2. It can produce unwise agreements
3. It can be hard on the relationship

“Collaborative Leadership” or “Public Conflict Resolution” or “Collaborative Problem-Solving,” is this emerging tradition of outreach education which reflects an institutional perspective on collective action and governance. This view of collective action is built around ideas of identities and conceptions of appropriate behaviour. It assumes that individual action depends on answers to questions of the sort: What kind of person am I? What kind of situation is this?In collaborative problem solving, parties work side by side to solve the problem together. Rather than negotiating from opposing positions, the parties, through a number of different techniques which we will describe, identify problems in terms of interests.Now that youíve got lists of interests, think about some creative ways of meeting as many of these interests as you can. You have an opportunity to create options that will meet your shared needs. Think, also, about possibilities that could create value by expanding the pie and meeting additional needs. Search for options that will benefit all parties.Remember that collaborative problem solving is all about trying to satisfy the interests of ALL parties involved. Therefore, it is important to spend some time considering what the other sideís interests might be.Figure Out Your Interests
1. Figure Out Their Interests
2. Think of Some Options That Would Meet the Interests
3. Consider What a Fair Standard Might Be
4. Keep an Open Mind

"As useful as looking for objective reality can be, it is ultimately the reality as each side sees it that constitutes the problem in a negotiation and opens the way to a solution."

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